Frequently asked Questions

Can't find the answer to your question below? Please email us - we're happy to help!

How quickly will I get my order?
Each product that we sell has a clear indication of when you can expect delivery - it's in green to the right of the picture of the product. Usually we'll despatch the same day you order.

What kind of Guarantee will I get?
At least 2 years on all products.

How can I pay?

 

We take Electron, Visa, Visa Debit, Maestro, Mastercard, Solo, Delta
- just about everything except American Express.

You can also use your Paypal account or pay with Google Checkout.

If you want to do a direct bank transfer, please email or call us for our bank details.

Send cheques payaple to Primrose London to Primrose, 44 Portman Road, Reading RG30 1EA - don't forget to give us your delivery address.

Need an VAT invoice? - no problem, just email us after you've purchased and we'll email or post it to you.

Are you a Corporate or County Council and need a Proforma Invoice or an Invoice before you purchase?
- just contact us and we'll send the paperwork. Unfortunately, we'll need to receive the money before we release the goods.

Unfortunately, we don't offer credit facilities or pay-on-delivery.

Fast Checkout
No need to Login or create an account or make up a password - just go straight to checkout and put your name, address and card details in.

What's the returns policy?
If you don't like it - just let us know within 7 days of receiving it and send it straight back to us.
Click here to read more about our 'No Quibble' returns policy.

Where's my order?
If you haven't received your order, check the anticipated delivery time in the green writing to the right of the picture in the product description in the website. In the unlikely event that this time has been exceeded, please check with your neighbours in case it's been delivered there. If not, give us a call on 0118 9427345 or email customerservice@primrose-london.co.uk giving us your name and postcode and we'll get straight back to you.

When are you open?
Normal office hours, plus we're quite often available in the evenings and weekends - don't hesitate to call and if we're not there leave a message and we'll get back to you as soon as possible.

Can I visit?
We don't have a showroom, but if you wish to see a particular product before you purchase it, you can visit our warehouse 9-5pm Mon - Fri by appointment (please call for the address). Please call well in advance so that we can confirm that we have stock of the product you are interested in.